Pulmonologist

We are absolutely disturbed by the behaviour of the receptionist named Sabina who is terrorizing older clientele and particularly my father who is 85 years old and who is a holocaust survivor . He came to see a walking dr and has been screamed ,yelled and threatened by this lady Sabina the receptionist . Even though the other person was trying to help and understand the situation and telling him that he can go see a dr but this lady Sabina continued harassing my father and insulting him by not letting him to go see a waking dr with absolutely no reason to that . My father ended up in a hospital after that situation that was created with no reason by Sabina . To the management : this is your direct responsibility to hire and teach your workers to behave in a professional matter with dealing with people especially older people and you failed on all the points to do that . We will be sending an official complain letter to the ministry of health and asking them to look into your operations .

Had my 1 year checkup for my sleep apnea machine .

Three times X-rays of my lungs and complains about my violent coughs were ignored by Krishna Sharma's (note the omission of Doctor title!) until one of his interns (a tall intelligent gentleman) suggested a CT scan and other tests which found a 30 mm nodule on lower right lobe of my lung which later biopsy showed it was NSCLC (Non Small Cell Lung Cancer). If Sharma had sent me for those tests earlier, the cancer cells wouldn't have been metastasized to my bones! My family and I paid very dearly with my health since 2014.

Staff and doctor were amazing. Super kind and made me feel very comfortable. Would recommend to anyone.

After being told I’m allergic to something by multiple doctors. I go here and get told that I’m not going into anaphylaxis I’m fine.

Where do I begin?! I am so happy about the service rendered at Health One! Prior to visiting the optometry I was on a search for places to go to to do an eye exam and was unable to get a booking that catered to my schedule. I was walking in the area and running other errands when I came across a well lit and visually appealing store with a myriad of frame options!When I walked in, I was overwhelmed with a wonderful customer experience. I met Summiyah and she was PHENOMENAL! Super personable, and professional! She seamlessly walked me through the entire process from my eye exam to getting new frames, she accommodated my scheduling constraints and I was able to get an appointment that day AND find new frames! The optician was VERY informed and took her time to educate me about the things I needed to know.I'm incredibly grateful to have noticed the store but even more thankful for the atmosphere and the service rendered.Health One TO - 10/10 always!!!

Awful. I’ve been trying to call you for a week to cancel my appointment and you haven’t picked up the phone once. I call multiple times within the day at different times not even close to lunch and you haven’t picked up ONCE. Don’t expect me to show up to my appointment tomorrow. I’ve left you plenty of messages.

The Health One ecosystem is by far, the best medical experience I've ever had.At the start of the new year, I went a little overboard and booked appointments with all of the departments.My vision test with the optometrist was pleasant and informative.The walk-in clinic wait times are incredibly short.And my appointments with Dr. Saira Kassam have literally helped my overall health do a complete 180 for the better.I'd highly recommend this location and all the staff there as well.

I echo the sentiment around the rude receptionist who cuts you off and interrupts and keeps trying to talk over you, and when you don't let her, she says that she doesn't have to listen to what you have to say. Dr. Jany is a dismissive, arrogant, misogynistic man! That is all.Edited to reply: no I’m not a patient but my elderly parents are. You don’t listen to what an older woman has to say or her questions. Nor did you care one bit that they were sitting there scared and worried. I wish that how you’re paid depends on patient experience then maybe you would care about such a thing!

First off, mix ups and human error happens and that’s okay. It’s unintentional and it’s normal.What’s not okay is lying and then gaslighting your patients.This clinic mixed up my appointment times by 40 minutes. For me, it was inconsequential and I could have just gone somewhere else to run errands and came back in half an hour.Instead, they said that they’ll be able to see me within 10-15 minutes and just wait.15 minutes later…”oh you’re next.”Half an hour went by, and a few walk ins went before me, so I check in…“You’re next. They’re just seeing other doctors.”At this point, I know they’re lying, because I saw my doctor walking into multiple different rooms at this point.So, I sit back down and waited.I waited for ~an hour to finally see the doctor.At this point, I’ve already spent all my energy trying to be patient and understanding. At the same time, people should still be respectful of other people’s time. This is our life! Our time is limited.I expressed the front desk very clearly, that it was not okay to lie to me. They have all the information: Who’s left in the queue, which patients the doctors have already seen. They should be managing their clients expectations.The person running the front desk. Straight up gaslighted me. She said she didn’t mix up the appointment times. She said “you’re next” means you’re next to wait in one of the rooms. And then proceeded to ignore me.The only reason this review isn’t a one star, is because of Nala. She deserves all the raises this clinic can afford, and should be running the place.After the unpleasant conversation with the previous woman. She gave me compassion and accountability even when it wasn’t her fault. She even gave me a solution to avoid the mayhem of walk-ins next time.When your clients are showing you some patience and grace for appointment time mix ups… the least you can do is show some compassion and respect.EVERYONE IS ENTITLED TO THAT.